28 Feb

Advantages of Using a Cloud-Based Communication System

There are a number of key advantages to using a Hosted PBX versus traditional telephone service or
purchasing an office telephone system. Whether you are seeking a hosted VoIP system, a Unified
Communications (UC) solution, or a team collaboration software or app, today’s cloud technologies offer
big advantages to today’s businesses. Here are the top reasons to make the switch to a cloud-based
system:

Quick Setup – A Hosted PBX solution can have you up and running very quickly compared to a traditional telephone system. Typical deployment times are cut in half, as compared to traditional phone systems.

Ease of Use – End-user management of a Hosted PBX is far more user-friendly than is the case with
traditional solutions. Intuitive web interfaces mean that anyone can manage, monitor and make
changes to the service at any time, without needing any specialized skills or experience.

Mobility/Geographical Flexibility– Employees can work from anywhere when your office phone
system is virtual. You can have employees working from home, other offices, mobile phones, and
even overseas.

Security – encryption methods, cloud security, protected file transfer, and more measures for safe
connections. It’s important to be aware of any potential security risks ahead of time and know how
you can prevent them. Phishing, fraud, intercepted calls, spoofing and more are all typical security
threats but can be easily prevented with the right security in place. Choosing a cloud solution gives
you and your business more security than a traditional phone system can. Cloud phone services
utilize a number of security measures like data encryption, network security, secure voice and video,
HIPAA-compliance measures, and more are put in place so that users and their data are kept safe.
Additionally, cloud communications host all their servers and associated equipment in secure
facilities behind lock and key.

Scalability– Traditional phone systems are limited by how many users they can handle as well as
how many lines you have purchased from your local telephone provider. Virtual systems can expand
and grow with your business as you need them to.

Reliability – uptime and failsafe methods like disaster recovery to keep businesses connected

Initial Cost Savings– You do not need to make a large upfront investment by purchasing an office
telephone system and there is no need to maintain it. With a Hosted PBX solution, the office
telephone system is operated and maintained by your provider.

Ongoing Cost Savings – Typically, a Hosted PBX implementation is significantly more cost-effective
over the long run than a traditional PBX. These ongoing savings are in addition to the initial savings
on capital outlay.

Local Presence – Hosted PBX systems allow you to get local virtual numbers in cities where you are
not physically located which allows you to create a virtual presence or open a virtual office in New
York or the UK.

Credibility – For small businesses a virtual system can give them instant credibility by presenting
their customers with a professional sounding telephone solution. Traditional telephone systems are
generally cost-prohibitive for smaller organizations.

Find out how you can improve employee productivity, customer service, and costs by calling us today.